HA staff survey calls for more communication and appreciation

The Human Resources Division of HA Head Office conducted an HA-wide staff survey last year and the result was released recently. Around 20,000 staff responded and key results reveal that colleagues are loyal to HA; and that HA provides an environment conducive to maximising staff’s skills and abilities, in turn facilitating the delivery of high quality services.

‘Quality & Patient Focus’ and ‘Resources’ are dimensions receiving the highest marks. However, there is room for improvement in the areas of ‘Communication’ as well as ‘Respect & Recognition’. In particular, Generation Y, nurses and non-care-related supporting staff expressed concerns that need our attention.

Management has reviewed the survey findings and formulated an action plan. Some key initiatives include:

• Establishing ‘Young Achiever Award’ under ‘Outstanding Staff and Teams Award’ since 2018 to recognise young colleagues with good performance.

• Conducting Campus Talk for students who are interested in joining HA for early engagement and brand building of HA.

• Launching a new stream of Executive Partnership Programme and Inter-cluster study visits this year for young nurses to enhance communication, share experience, engage stakeholders and build network.

• Enhancing training and development and career advancement opportunities for Executive Assistant and Clerical Grade staff by phases starting from 2018/19.

Check out cluster follow up actions at: http://ha.home/ho/hr/survey/HR_survey_EN.html.