Page 22 - FOR FLIP BOOK [single page]Cluster report 2018-2020 (1)

Feature Stories

Let’s Make Things Better

Delivering safer, smoother, more value-adding service to patients has always been a key
strategic focus of the Cluster. In the two years under review, different care teams frequently
joined up their efforts to brainstorm and implement quality improvements that make a real
difference in patients’ care process and experience. The motivation to become a force of
change has also extended beyond the hospital walls to the communities the cluster hospitals
serve, and a number of the quality projects have won prestigious mentions in local and
international industry forums.

International Recognition

Of particular note is the three successful implementation of the “DAR”
Excellence Awards the Cluster and its (Data-Action-Response) format in
hospitals received from the Hospital enhancing nursing documentation.
Management Asia (HMA) in the past

two years. The Restraint Free Troops Another international recognition of the
project led by the Cluster’s Central cluster’s quality improvement efforts
Nursing Division has fundamentally comes in PWH’s Sterile Supplies Unit
changed the nursing culture of winning the CSSD Centre of Excellence
‘restraint for safety’, successfully Programme Award organised by the Asia
reducing the cluster patient fall rate by Pacific Society of Infection Control (APSIC)
36% with two of the cluster hospitals in March 2019, in recognition of its quality
recording the lowest and second disinfection and sterilisation services and
lowest restraint prevalence across local commitment to related education and
public hospitals. This paradigm shift research, the first such honour which a
has earned the Cluster a prestigious
Nursing Excellence Project-Excellence
Award among competing entries from
hundreds of regional operators in 2019.
In the same event, NDH’s “Bowel
Preparation Quality Improvement
Programme”, which put the focus on
patient education and empowerment,
has proved its merit in reducing
misdiagnosis and lowering the chance
of repeat procedures, earning NDH a
“Clinical Service Project” Excellence
Award, the second such award the
hospital won in a row, following the one
earned under the talent development
category in 2018 for the hospital’s
robust training efforts behind the