Page 76 - Hospital Authority Convention 2017

Plenary Sessions Plenary Sessions
HOSPITAL AUTHORITY CONVENTION 2017

P1.1 Quality Health Service 10:45 Convention Hall

Quality Health Service – NHS England
Keogh B
Medical Directorate, NHS England, UK

Tuesday, 16 May

P1.2 Quality Health Service 10:45 Convention Hall

Implementing Patient-centred Care: An Opportunity to Stop, Reflect and Review, and Move Forward Building
upon on Your Strengths
Greenfield D
Australian Institute of Health Service Management, University of Tasmania, Australia
Patient-centred care (PCC) is an ideology and approach to healthcare service planning, organisation and delivery that has
been practised for over 50 years. However, there is still considerable discussion about how it should shape care organisation
and delivery. PCC practice is exemplified by individual and teams that: respect and value individuals who access services,
and empowering them as partners in their care; are fully committed to working in partnership with people; seek to provide for
individual preferences and needs in the delivery of care; and, help people to express their views so they understand things
from the patient point of view. These teams seek to nurture a strong, visible person-centred culture. PCC is recognised as
important because of improved care outcomes through engaging patients actively in their care decisions and treatment
delivery.

This session presents an opportunity to stop, reflect and review what PCC means for you and your team. We will examine
how organisational, team and individual elements reinforce, positively and negatively, the enactment of PCC. We will identify
the enablers that promote PCC and improvements in service delivery and care outcomes. Potential barriers that inhibit
PCC practice will also be considered. Key questions to reflect upon will include: what are the PCC strengths of your current
practice and your team; and, what are you already doing and what might you need to consider changing? Additionally,
significant challenges associated with PCC will also be reflected upon. These include: do all patients want PCC; how do the
cultural norms of a country influence PCC; and, is it realistically possible to provide PCC for individuals and populations?
Finally, a challenge will be presented. We need to investigate which PCC delivery models, in different environments, work and
why. We need teams to take up this challenge, and in doing so, contribute to the international empirical evidence base. Does
your team have the courage, capacity and conviction to do so?

74