Page 76 - Hospital Authority Convention 2017
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Plenary Sessions                                                       Plenary Sessions
      HOSPITAL AUTHORITY CONVENTION 2017


             P1.1      Quality Health Service                                      10:45  Convention Hall

            Quality Health Service – NHS England
            Keogh B
            Medical Directorate, NHS England, UK




















      Tuesday, 16 May
















             P1.2      Quality Health Service                                      10:45  Convention Hall

            Implementing Patient-centred Care: An Opportunity to Stop, Reflect and Review, and Move Forward Building
            upon on Your Strengths
            Greenfield D
            Australian Institute of Health Service Management, University of Tasmania, Australia
            Patient-centred care (PCC) is an ideology and approach to healthcare service planning, organisation and delivery that has
            been practised for over 50 years. However, there is still considerable discussion about how it should shape care organisation
            and delivery. PCC practice is exemplified by individual and teams that: respect and value individuals who access services,
            and empowering them as partners in their care; are fully committed to working in partnership with people; seek to provide for
            individual preferences and needs in the delivery of care; and, help people to express their views so they understand things
            from the patient point of view. These teams seek to nurture a strong, visible person-centred culture. PCC is recognised as
            important because of improved care outcomes through engaging patients actively in their care decisions and treatment
            delivery.

            This session presents an opportunity to stop, reflect and review what PCC means for you and your team. We will examine
            how organisational, team and individual elements reinforce, positively and negatively, the enactment of PCC. We will identify
            the enablers that promote PCC and improvements in service delivery and care outcomes. Potential barriers that inhibit
            PCC practice will also be considered. Key questions to reflect upon will include: what are the PCC strengths of your current
            practice and your team; and, what are you already doing and what might you need to consider changing? Additionally,
            significant challenges associated with PCC will also be reflected upon. These include: do all patients want PCC; how do the
            cultural norms of a country influence PCC; and, is it realistically possible to provide PCC for individuals and populations?
            Finally, a challenge will be presented. We need to investigate which PCC delivery models, in different environments, work and
            why. We need teams to take up this challenge, and in doing so, contribute to the international empirical evidence base. Does
            your team have the courage, capacity and conviction to do so?









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