Page 150 - HA Convention 2016 [Full Version]

HOSPITAL AUTHORITY CONVENTION 2016 Plenary Session

P5.1 Teamwork in Patient Care 09:00 Convention Hall B

Leadership – the Key Driver of Employee Engagement
Rasa J
Australasian College of Health Service Management, Australia

This session will examine strategic leadership skills in engaging your workforce, and why it is important in managing and
leading in complex systems. Collaborative working and decision-making requires a leadership that gives priority to patient
and staff engagement especially clinical staff.

Leadership that is focused on values, building high trust cultures, and building strong relationships will improve
communications in organisations. Communication is related to better patient care and its absence is always the top source of
patient complaints. Health leaders need to build systems that reward individuals and teams appropriately in order to deliver
successful quality patient outcomes.

Leadership studies of strategic change initiatives in healthcare, have identified the top key success factors as being (1)
culture and values; (2) organisational processes; (3) people and engagement; and (4) service quality and patient satisfaction.
The undisputed role of leadership is to create the appropriate organisational climate for change to be successful in health
organisations, and align strategic human resource policies and practices, as well as organisational processes, to be
successful.

P5.2 Teamwork in Patient Care 09:00 Convention Hall B

Wednesday, 4 May One Team, One Goal, Our Standard
Lee CE
Changi General Hospital, Singapore

The quality of care (including care experience) that a patient receives may vary depending the person delivering the care, the
departments involved and/or specialty of first contact. This is not surprising as each of us have our own preferences based
on our respective strengths and weaknesses, training and inclination. What can a healthcare institution do to ensure that
their patients receive consistent high quality care that is appropriate to their needs? Many institutions have introduced care
guidelines and protocols but more needs to be done at the cultural (e.g. staff engagement), policy (e.g. clinician remuneration
schemes) and even infrastructural (e.g. creating spaces for collaboration) level to translate best practices into care that our
patients experience on a daily basis. The speaker will share his reflections and lessons learnt from his hospital’s on-going
journey towards this goal in the hope of contributing to generative conversations that are happening around the world on this
important issue.

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