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HOSPITAL AUTHORITY CONVENTION 2016  Plenary Session

                                    P5.1  Teamwork in Patient Care  09:00  Convention Hall B

                                    Leadership – the Key Driver of Employee Engagement
                                    Rasa J
                                    Australasian College of Health Service Management, Australia

                                    This session will examine strategic leadership skills in engaging your workforce, and why it is important in managing and
                                    leading in complex systems. Collaborative working and decision-making requires a leadership that gives priority to patient
                                    and staff engagement especially clinical staff.

                                    Leadership that is focused on values, building high trust cultures, and building strong relationships will improve
                                    communications in organisations. Communication is related to better patient care and its absence is always the top source of
                                    patient complaints. Health leaders need to build systems that reward individuals and teams appropriately in order to deliver
                                    successful quality patient outcomes.

                                    Leadership studies of strategic change initiatives in healthcare, have identified the top key success factors as being (1)
                                    culture and values; (2) organisational processes; (3) people and engagement; and (4) service quality and patient satisfaction.
                                    The undisputed role of leadership is to create the appropriate organisational climate for change to be successful in health
                                    organisations, and align strategic human resource policies and practices, as well as organisational processes, to be
                                    successful.

                                    P5.2  Teamwork in Patient Care  09:00  Convention Hall B

Wednesday, 4 May                    One Team, One Goal, Our Standard
                                    Lee CE
                                    Changi General Hospital, Singapore

                                    The quality of care (including care experience) that a patient receives may vary depending the person delivering the care, the
                                    departments involved and/or specialty of first contact. This is not surprising as each of us have our own preferences based
                                    on our respective strengths and weaknesses, training and inclination. What can a healthcare institution do to ensure that
                                    their patients receive consistent high quality care that is appropriate to their needs? Many institutions have introduced care
                                    guidelines and protocols but more needs to be done at the cultural (e.g. staff engagement), policy (e.g. clinician remuneration
                                    schemes) and even infrastructural (e.g. creating spaces for collaboration) level to translate best practices into care that our
                                    patients experience on a daily basis. The speaker will share his reflections and lessons learnt from his hospital’s on-going
                                    journey towards this goal in the hope of contributing to generative conversations that are happening around the world on this
                                    important issue.

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