New leaders adopt a down-to-earth leadership style

Three senior executives who have recently taken up office share with us their aspirations towards their new positions.

Dr Chung Kin-lai

Among various factors in quality and safety management, Dr Chung Kin-lai, the new Director (Quality & Safety), regards ‘people’ as the most significant element. Provision of quality healthcare service counts on colleagues’ concerted efforts in building up a safe working environment. “One of the major challenges we are facing now is to maintain the service quality amid the rising demand for medical services. I will open up channels of communication with staff and the public to gather their views, be it objective statistics or subjective opinions. Retaining flexibility for frontline staff in new policy implementation would facilitate their work.”

Dr Lam Ming

Taking up the post of Hospital Chief Executive of Castle Peak Hospital and Siu Lam Hospital, Dr Lam Ming believes that there is always room for improvement in hospital management and he wants to establish a more straightforward communication style. He says,“I am glad that some junior staff voiced that the noisy mowers may affect patients and suggested to replace them with a quieter one. Interaction, conclusions and responses are crucial elements in communication so that colleagues are willing to express their views to senior management and stimulate new thoughts on service improvement.”

Dr Jenny Lam

Becoming the Hospital Chief Executive of Kowloon Hospital and Hong Kong Eye Hospital, Dr Lam hopes to lead the hospitals to work in line with the cluster in re-delineation and development. By reinforcing hospital and community services, comprehensive and appropriate care can be provided to patients. Dr Lam believes, “‘Happy staff and teams’ result in ‘happy patients’. I hope to achieve people-centred care and manage the hospitals on the grounds of sensibility and reason. A working environment with more care and appreciation helps strengthen communication and cooperation, thus enhancing team spirit.”