Page 85 - Hospital Authority Convention 2018

Symposiums

S3.3 Staff Engagement and Leadership 14:30 Theatre 1

Leadership: How to Build Trust and Commitment
Wang C
Department of Management, Hong Kong University of Science and Technology, Hong Kong
“The price of greatness is responsibility” – Winston Churchill HOSPITAL AUTHORITY CONVENTION 2018

“Being powerful is like being a lady. If you have to tell people you are, you aren’t.” – Margaret Thatcher

Real leaders have followers who choose to follow, not they have to follow. Position power gives leaders the benefits of doubts
until leadership behaviours are demonstrated and proven.
Leadership does matter, it is a soft skill with hard consequences. Leadership matters tremendously.

Leadership is a responsibility. It determines the quality of life for all followers which directly impacts the productivity and
outcome of the team.

Leadership does not depend on one’s natural personality or charisma. It depends on a set of behaviours demonstrated by
the leaders which made others want to follow. This set of behaviours can be learned and practised by anyone who is willing.
When these behaviours are learned and practised repeatedly, they become habits, the sum of one’s habits become one’s
character. The world is in need of more leaders who are humble enough to learn, and disciplined enough to practice these
leadership behaviours.

People who were given the responsibilities to lead must learn and practice the essentials of leadership behaviours in order to
be effective, and have voluntary followers who are committed. Monday, 7 May 2018
Leaders create shared vision and model the way to pursue it with passion and perseverance
Leaders are mission-centred, not self-centred
Leaders earn the respect through competence and taking ownership
Leaders earn the trust through integrity and fairness
Leaders earn team commitment through enabling others to succeed and share recognitions

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