Page 84 - Hospital Authority Convention 2018

Symposiums
HOSPITAL AUTHORITY CONVENTION 2018

S3.1 Staff Engagement and Leadership 14:30 Theatre 1

Committed Staff, Professional Service
Chiu WWY
Hong Kong Police Force, The Government of the Hong Kong Special Administrative Region
As reflected by the good law and order situation in 2017 and the lowest crime rate since 1971, Hong Kong is no doubt one
of the safest and most stable societies in the world. Such an accomplishment could not possibly be achieved without the
support of the community and the professional and dedicated service provided by the Hong Kong Police Force (HKPF).
Since 1995, the HKPF has been pursuing a service-oriented and community-based approach in policing. This commitment
is enshrined in the Vision, Statement of Common Purpose and Values of the HKPF. The quest for quality management is
underpinned by the Force Quality Management Framework which includes five service excellence drivers, namely Leadership,
People, Culture, Resources and Partnership. Undoubtedly, People are the greatest asset of the HKPF. The professionalism
and commitment of all staff are critical to the success of the organisation in meeting the dynamic policing challenges and
rising public expectations. In the presentation titled “Committed Staff, Professional Service”, two of the service excellence
drivers, namely People and Culture, will be highlighted to showcase the people-based human resource management Strategy
of HKPF in developing professional staff and instilling commitment to serve the community with pride and care.

Monday, 7 May 2018

S3.2 Staff Engagement and Leadership 14:30 Theatre 1

Staff Engagement in Healthcare: A Reflection
Au D
Centre for Bioethics, The Chinese University of Hong Kong, Hong Kong

This presentation considers the challenges of staff engagement in the context of public healthcare and reflects on what
seemed to work and what did not, based on the speaker’s experiences in leading hospital services in three different positions:
Chief of Service, Hospital Chief Executive, and Senior Executive at the Head Office of Hospital Authority. The particular
nature of engaging supporting staff and professional staff are considered. The presentation also provides a reflection on how
staff engagement in public healthcare context may be different from private services.

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