Page 8 - FOR FLIP BOOK [single page]Cluster report 2018-2020 (1)

Specialist outpatient services

As regards the overall urgent cases, i.e. Priority 1 (P1) and Priority 2 (P2)
patients, the median waiting time was kept within 1 week and 5 weeks
respectively. Among all specialties, Psychiatry (PSY), Orthopaedics &
Traumatology (ORT) and Medicine (MED) recorded a waiting time of 100
weeks or more, though the former two already witnessed a marked reduction
in waiting time in 2018-2020.

For routine (stable) cases, we have increased the throughput to clear the
new cases by 5.6% from 149,854 in 2017/18 to 158,291 in 2018/19. This was
achieved by increasing quota and clinic sessions with the help of additional
manpower including full-time and part-time doctors, as well as experienced
doctors recruited from the Special Retired & Rehire Scheme.

An Overview of Cluster Performance

The number of first attendances seen per doctor in NTEC has consistently
outperformed Overall HA in major specialties. A number of nurse-led clinics
have been set up to help lengthen the follow-up duration in doctor-led clinics
and thus relieve doctor manpower. As a result, the 90th percentile of routine
cases’ waiting time has been maintained below or comparable to Overall HA
even though the volume of new case referrals kept increasing.

2018-2020