Page 10 - FOR FLIP BOOK [single page]Cluster report 2018-2020 (1)

A&E service

NTEC Cat. I Cat. II Cat. III
A&E 10.3% 1.3% 6.9%

2018/2019 3,231 9,624 101,468

2019/2020 2,928 9,746 108,970

The waiting time for Category (Cat.) III patients continued to be a long-
term concern. In 2019/20, 69.5% of the Cat. III patients were able to receive
consultation within 30 minutes, but it still persistently lagged behind HA’s
performance target. This was mainly contributed by PWH which took care of
the highest number of trauma cases among all trauma centres in Hong Kong.
The overall number of critical and emergency (Cat. I, II) cases was also on the
rise. To alleviate the situation, PWH has commenced the Cat. III designated
team since 2019/20. The percentage of Cat. III patients seen within target
waiting time has improved by 2.9 percentage points to 55.3% in 2019/20.
Better results are expected in the future.

Despite the service demand pressure, NTEC strived to provide quality
services to our patients. We attained satisfactory performance in many
performance indicators. On gate-keeping, the standardised A&E admission
rate was 35.7%, which was comparable to Overall HA (35.3%). Our unplanned
readmission rate was kept at a low level of 9.7% (HA: 10.6%).

An Overview of Cluster Performance

2018-2020