he first live webcast in HA marked a ground-breaking debut on HA Channel with positive responses from colleagues. On 27 September, Dr Tony Mok, professor of Department of Clinical Oncology at The Chinese University of Hong Kong, has a cross-over with HA Chairman Mr Anthony Wu who shared his thoughts on "post-80's" youngsters.

The programme includes chitchat and a Q&A session. Questions raised by our colleagues were manifold such as career development opportunities for young employees in HA, canteen food and the image of the organisation.

The second episode was hosted by HA Chief Executive Dr Leung Pak-yin and three young colleagues on 27 October. HA staff raised their questions or expressed views enthusiastically via telephone, intranet, SMS and Whatsapp during the 30 minutes talk show.

The online programme aims at strengthening communication in HA, especially with the younger generation in a more interactive manner on the new media.

o further improve public healthcare service, a task force was formed in August following the announcement of the HA-wide Patient Satisfaction Survey (PSS) results.

Comprising representatives from seven hospital clusters, the task force will study and analyse the 2010 PSS findings and recommendations, as well as identify areas and plan for improvement.

"The survey can help us understand the general situation of the service in public hospitals. It also enables us to benchmark our public health service with other countries," said Dr Pamela Leung, member of HA's Public Complaints Committee.