Innovation always on doctor’s radar

Lui Chun-tat
Consultant (Accident and Emergency)
Tuen Mun Hospital

Aptly-named ‘Dr Radar’, Dr Lui Chun-tat is perceptive and always keeps his wits about healthcare service enhancement. “Upcoming challenges in modern healthcare services arise day to day and technology is easily phased out by time. Therefore, we have to keep up with service change.” With outspoken and assertive characters, he is certain of to improve is to change, to be perfect is to review and improve constantly.

Dr Lui has keen interest in technology since childhood. He likes computer programming and webpage design. Having worked in accident and emergency department (AED), he has identified service discrepancies, service gap and workflow duplications. In 2012, he proposed to management a new system named ‘eAED ‘to improve the efficiency of operation workflow. From registration, triage to medical consultation, all patients’ information is computerised. The new system enables staff of other departments, such as radiology or ward to access information on the status of patients in AED, facilitate immediate deployment of manpower and reduce patient waiting time. Besides, it also enhances data accuracy and minimises the risk of misunderstanding due to handwriting. eAED is being extended to other AEDs in HA.

Over the course of service enhancement, Dr Lui sometimes found it hot to handle. However, sheer talk will give way only to pragmatic and constructive solutions. Fortunately, with the concerted effort and support of his supervisors and colleagues, most of the plans have been successfully rolled-out.