Tin Shui Wai Hospital - Specialist Out Patient Services

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Tin Shui Wai Specialist Out-Patient Service	Phone Number
Family Medicine Specialist Clinic	3513 5620
Medical & Geriatric Clinic	3513 5620
Orthopaedic & Traumatology Clinic	3513 5620
Surgical Clinic	3513 5620
Nurse Station	3513 5620
New Case Appointment Booking Counter	2401 4599
Specimen Collection / Blood Taking	3513 5622

SOPC – Service Hours

Normal services will be suspended upon issuance of Black Rainstorm Warning Signal, Tropical Cyclone Warning Signal No. 8 or above, and during “Extreme Condition”
Monday to Friday	9:00 am to 1:00 pm 2:00 pm to 5:00 pm
Saturday, Sunday, and Public Holiday	Closed

Fees and Charges

Fees and Charges Details

Service hours for new case booking

Specialist Out-patient Registration Office, 1/F, Tin Shui Wai Hospital

Normal services will be suspended upon issuance of Black Rainstorm Warning Signal, Tropical Cyclone Warning Signal No. 8 or above, and during “Extreme Condition”
Monday to Friday	9:00 am to 1:00 pm 2:00 pm to 5:00 pm
Saturday	9:00 am to 1:00 pm
Sunday and Public Holiday	Closed

Location for registration and payment (New case and follow up case)

Specialist Out-patient Registration Office, 1/F, Tin Shui Wai Hospital

Service Hours

Normal services will be suspended upon issuance of Black Rainstorm Warning Signal, Tropical Cyclone Warning Signal No. 8 or above, and during “Extreme Condition”
Monday to Friday	9:00 am to 1:00 pm 2:00 pm to 5:00 pm
Saturday, Sunday, and Public Holiday	Closed

Specimen collection & blood taking arrangement information

Room 21, Specialist Out-patient Clinic, 1/F, Tin Shui Wai Hospital

Service Hours

Normal services will be suspended upon issuance of Black Rainstorm Warning Signal, Tropical Cyclone Warning Signal No. 8 or above, and during “Extreme Condition”
Monday to Friday	8:30 am to 12:45 pm 2:00 pm to 4:45 pm
Saturday, Sunday, and Public Holiday	Closed

Booking arrangement of new case

For arrangement of new case appointment, patients should provide the following documents:

Valid referral letter from a Hong Kong registered medical practitioner issued in the last 3 months ( Please verify patient’s Chinese and English name on the referral letter with the HKID or travel document ) and
Patient's identity documents
Proof of correspondence address

* Patients are advised to submit their referral letter for new case booking as early as possible. Invalid referral letter will not be accepted.

Procedures for new case booking

Patients or their relatives should follow the booking procedures as below:

In person:

Present the documents mentioned above to 1/F Specialist Out-patient Registration Counter during office hours.

By Fax:

Enclose the patient’s correspondence address & contact phone number
All photocopies of relevant documents

Please fax the information listed above to fax no.: 3513 5706 (Specialist Out-patient Registration Office, Tin Shui Wai Hospital). Upon receiving the relevant information, our staff will contact the patient within two working days.

HA Go

HA Go provides a mobile platform for the public to submit application for Hospital Authority Specialist Outpatient Clinic (SOPC) new case appointment. (Except Family Medicine Specialist Clinic)

Waiting time for new case booking for specialist out-patient services

For details, please refer to "Waiting Time for New Case Booking for Specialist Out-patient Services".

Reschedule new case appointment

Patients who did not show up for consultation can rearrange for another appointment in person / over the telephone.

Reschedule of follow up case

Advance booking is required for all old case patients. Patients may contact the Registration Office for appointment arrangement. Please note that patient information is required for all appointment booking.
For patients whose conditions have turned acute before the appointment, they should seek immediate treatment at the Accident and Emergency (A&E) departments.

For enquiries:

By phone: 2401 4599

In person: Specialist Out-patient Registration Office, 1/F, Tin Shui Wai Hospital

Notice to patient upon consultation

Patients must provide the original of the valid identity documents for registration on the date of appointment
- For patient at or above 11 years old, please present the valid Hong Kong Identity Card or other valid identity documents (excluding Hong Kong Birth Certificate).
- For patient under 11 years old, please present the following valid documents:
  - Patient's Hong Kong Identity Card; or
  - Patient's Hong Kong Birth Certificate indicating his/her right as a Hong Kong permanent resident is “established”; or
  - document issued by the HKSAR Immigration Department to the patient indicating his/her right to land/stay in Hong Kong, e.g. Visa, Permit to Remain in the Hong Kong Special Administrative Region.
- For patient under 42 days' old and has not obtained Birth Certificate, please present the following valid documents:
  - Immunization Record AND mother's valid identity documents*; or
  - Immunization Record, Marriage Certificate AND father's valid identity documents*
    *Valid Identity documents are:
    1. Hong Kong Permanent Identity Card; or
    2. Hong Kong Identity Card (Non-Permanent) and Visa / documents issued by the HKSAR Immigration Department indicating the parent(s) has not overstayed ; or
    3. Identity / Travel document issued by the Peoples' Republic of China
For each time of consultation, patients have to present the original of valid identity documents to confirm the eligibility for subsidized public healthcare service.
Non Emergency Ambulance Transfer Service
1. Patients who wish to use the service can inform staff of the specialist outpatient clinic or ward. Those who have been assessed by healthcare staff as meeting the service criteria would be provided transfer between their residence and the hospital at no charge.

Special Arrangement of Specialist Out-patient Clinics for Tropical Cyclone, Rainstorm Warnings, and “Extreme Condition”

特別安排詳情

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