Page 164 - Hospital Authority Convention 2017
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Symposiums
      HOSPITAL AUTHORITY CONVENTION 2017


             S14.1     Managing Increased Healthcare Service Demands             14:30  Convention Hall C

            System Engineering in Healthcare Operations Management
            Long D
            Department of Systems Engineering and Engineering Management, The Chinese University of Hong Kong, Hong Kong
            To meet the increasing demand in healthcare, it is obviously desirable to build more facilities and train more medical staff
            to increase the capacity of service. On the other hand, it is also of great importance to enhance the utilisation efficiency of
            existing capacity. This presentation focuses on the latter, i.e., how to reduce the waste of healthcare service by using tools
            from operations research. Being highly scarce, some healthcare resources are regretfully and inevitably under-utilised for
            various reasons, such as the ubiquitous uncertainties in the system (e.g., uncertain consultation time). In this presentation,
            by several examples, we demonstrate how the operations research tools can be employed to improve the efficiency of the
            healthcare operations.




























             S14.2     Managing Increased Healthcare Service Demands             14:30  Convention Hall C

            The Multiple Facets of Healthcare: How Would Practitioners of Science, Systems Design and Management Fulfil
            Their Roles in the Future of Healthcare
            Lew T
            Medical Board, Tan Tock Seng Hospital, Singapore
      Wednesday, 17 May  organisations that can transcend sectoral or divergent interests. Beyond this unifying rally call, an effective and responsive
            Purpose  and  calling  remains  a  unifying  foundation  for  healthcare  practitioners.  In  a  heterogenous  and  multigenerational
            workforce,  a  unifying  vision  and  mission,  predicated  on  a  common  ethos  and  value  system  remains  a  hallmark  of
            structure is critical for organisational excellence and engagement. Theories centred around intrinsic motivation have proven
            to be effective in getting the best out of our workforce. In recent years, we have seen how radical change and disruption
            have affected healthcare institutions tremendously. There are several change paradigms that resonate well with healthcare
            providers: quality and safety, the value proposition; and innovation and the advancement of biomedical science. Clearly, the
            ability to see the challenges of healthcare from a broad perspective is helpful  – how do we prepare the workforce for this?
            There are clearly many models for adoption. Our experience with an open and engaging leadership model, partnered in a
            learning organisation framework with a strong culture of quality and improvement has helped to foster an environment that
            enables change to be managed effectively at the global level.

            These considerations are discussed in the context of contemporaneous challenges facing the Singapore public healthcare
            system and illustrated from the perspective of Tan Tock Seng Hospital, an acute and tertiary public hospital looking after the 1.5
            million population of central Singapore.
















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