Page 157 - Hospital Authority Convention 2017

Symposiums

S11.1 Staff Engagement and Collaboration 13:15 Theatre 1

Great Things Always Begin from Inside
Wong JCC
Stelux Holdings International Limited, Hong Kong HOSPITAL AUTHORITY CONVENTION 2017
Staff engagement and teamwork are indispensable factors to service improvement. These factors also contribute to
organisational and individual performance, productivity and well-being. A workplace focused on “more, bigger, faster” can
make you feel less engaged, less creative and less thoughtful. How can we stay positive and prevent these unfavourable
factors from impacting the workplace? And how can we nurture and inspire teamwork, staff engagement and service
improvement?
Organisations must create a space where people feel important and, consequently, can help their “customers” feel important.
Imagine staff who are self-motivated and inspired to produce long-term sustainable growth for both themselves and the
business. Building positive relationships with staff are important in long run.
Instead of using management jargon, the speaker is going to share how his simple philosophy on “Art” of management can
help improving staff engagement and teamwork, so as to achieve service improvement and long-term sustainable results.

Great things always begin from “Inside”.

A case study on Optical 88 will be shared at this symposium. This session will be conducted in Cantonese, supplemented
with English terms.

S11.2 Staff Engagement and Collaboration 13:15 Theatre 1

The Six Senses – Communications in the Digital Era
Chong Q
CLP Power Hong Kong Limited, Hong Kong

In digital land, people interact through social media. With today’s ubiquitous connectivity, the power of social media is
phenomenal. How good you are in leveraging social media to connect with your stakeholders in a fun and engaging manner,
both internally and externally, can hold the key of success to your business. To do so, a creative mind is essential.

Right-brainers are naturally able to pull together disparate ideas and think creatively, and capture emerging business
opportunities. One of the theories tries to effectively apply the six human senses – Design, Story, Symphony, Empathy,
Play and Meaning – in engaging with customer and community. It helps to make the engagement in a more exciting and Wednesday, 17 May
meaningful way.
CLP Power operates a vertically integrated power supply business in Hong Kong, serving 80% of Hong Kong’s population
for over a century. With growing concerns about climate change and environmental conservation, how can the utility change
their way of engagement with their customers and communities and how to do it effectively?

Employee engagement is equally important for any service improvement, cultural change and communications campaigns to
be successful.

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