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HOSPITAL AUTHORITY CONVENTION 2016  Service Enhancement Presentations

                                    F6.6  Managing Service Demands     10:45  Room 421

                                    Pilot Findings on Agile Development of Management Information Portal — Beta Version of Management
                                    Dashboard
                                    Tong AYH 1, Wong W 1, Cheng MCY 2, Chung A 2, Tse K 2, Cheung E 2, Kwong E 2, Lam D 2
                                    1Health Informatics Section, 2Information Technology Department, Information Technology and Health Informatics Division,

                                    Hospital Authority Head Office, Hong Kong

                                    Introduction

                                    Timely management information is important for management teams to make informed decision. In face of management
                                    information needs, such as increasing demand for Accident and Emergency Department (AED) and inpatient hospitalisation
                                    with admission block during winter surge period this year, agile development of a management dashboard with timely and
                                    drill-down AED and inpatient bed occupancy situation information is important to meet information needs, improve data
                                    quality and management information in operational systems provided by frontline teams.

                                    Objectives

                                    (1) To promptly understand management information needs; (2) to quickly design and develop a management dashboard
                                    with better graphical presentation and drill down features by leveraging the infrastructure of IT systems and features of
                                    the Management Information Portal (MIPo) so as to provide timely management information; and (3) to promptly collect
                                    users’ requirements and refine data input of operational systems and reporting criteria to improve quality of management
                                    information.

Wednesday, 4 May                    Methodology

                                    With a quick understanding of management information needs of the increasing AED and inpatient hospitalisation demands
                                    with admission block during winter surge period from experience of previous years, leveraging the infrastructure of IT
                                    systems and features of MIPo, Information Technology and Health Informatics Teams under the MIPo Steering Group would
                                    help to promptly design a management dashboard in June this year. Interfaces between different sources systems including
                                    IPAS, AEIS and MORIS and CDARS had been developed in the following months. Five panels of management information
                                    reports with drill down features to detailed information had been launched, including (1) AED Queuing and Admission
                                    Waiting list (updated every 15 minutes). (2) Bed occupancy by specialty and by ward location (updated every 30 minutes).
                                    (3) Infection Corner (Isolation Room Statistics Report, updated everyday at 00:00, 06:00, 09:00, 12:00, 18:00). (4) Mortuary
                                    utilisation (updated everyday). (5) Seasonal flu vaccination number and staff coverage rate (update everyday). Users of the
                                    MIPo Management Dashboard can easily access other timely performance reports at MIPo, like AED Waiting Time KPI, winter
                                    surge AED attendance/admission/bed occupancy reports, mortuary utilisation reports, etc.

                                    Results

                                    The beta version of the MIPo Management Dashboard has been launched from October 2015 to 31 January 2016. There are
                                    more than 250 users in HA Head Office and clusters/hospitals. Engagement of frontline users and utilisation of management
                                    information of the Dashboard had also quickly refined the input of data of operational systems and criteria of reporting to
                                    improve quality of the management information in turn.

                                    Conclusion

                                    To understand and meet management information needs in the ever changing environment, agile IT development promptly
                                    provides situation information for management teams to make informed decision. It is challenging in the advanced technology
                                    era. It is shown that engagement of frontline staff in the information value chain process facilitates the improvement of data
                                    quality in the operational systems provided by frontline staff which quickly improves quality of management information.

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