Page 144 - HA Convention 2015

Symposiums

S8.2 Promoting Psychological Well-being — 14:30 Convention Hall B
Stress Management at Work

Managing Stress at Work: Theory and Practice
Siu OL
Department of Applied Psychology, Lingnan University, Hong Kong

In the symposium, the nature and symptoms of stress will be briefly explained. Adopting the transactional theory of stress
and applying the model of job stress process (Spector, 2012), the sources of stress (e.g. workload, role conflict, role
ambiguity, interpersonal conflict, emotional labour etc.) in the workplace and their consequences (physical and psychological
symptoms, ill-health) will be outlined. Effective coping strategies and stress moderators will also be examined. Evidence of
intervention studies in Hong Kong in tackling workplace stress will be presented. In line with the development of positive
psychology theories, positive psychological approaches were adopted to conduct several intervention studies among
employees. The impact of training on psychological capital (PsyCap), human energy management (HEM), and recovery for
stress management among employees will be demonstrated.

Tuesday, 19 May

S8.3 Promoting Psychological Well-being — 14:30 Convention Hall B
Stress Management at Work

HOSPITAL AUTHORITY CONVENTION 2015 Building Resiliency in Organisation — Stepped Care Psychological Services for Staff
Lo RSY
Corporate Clinical Psychology Services, Hospital Authority, Hong Kong

Researches indicated that healthcare workers (HCW) experienced high occupational stress and had frequent encounters
to critical incidents. If the staff’s stress was not managed properly, their psychological well-being, job satisfaction and
performance could be jeopardised. A local study reflected that 52% of the HCWs in public hospitals experienced workplace
violence in the past six months. About 18% and 75% of the affected staff had post-traumatic stress responses and burnout
symptoms respectively (Kwong, 2008). It was also confirmed that intra-organisational support (i.e. the support from co-
workers and supervisors) was associated with the reduction of burnout symptoms and post-traumatic stress responses in
HCWs. Thus, organisation is liable to developing intra-organisational support and establishing a structured support system
to provide timely services to staff. Provision of psychological care to staff who have experienced critical incidents is a basic
norm of care for them. To meet the growing service demands and maximise the cost-effectiveness of existing resources on
critical incident psychological services (CIPS), the Hospital Authority has set up a structured and coordinated CIPS, based
on the stepped-care model. This model aims to set up a systematic service structure to triage staff’s needs and risks as well
as to match them with appropriate services. Four tiers of services are proposed to offer varying levels of psychological care
(ranging from prevention, low, medium, to high intensity), which can be adjusted according to the psychological conditions
and needs of staff.

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