Many small drops of goodness create an ocean of positive change

Mighty oaks from little acorns grow. Likewise, a creative kernel of an idea can lead to great improvements in working practices and service delivery, and a number of colleagues have been exploring their creativity to come up with small changes or initiatives that have led to big results. Some involve using technology to implement new systems that have streamlined work processes, while other ideas – such as displaying posters to remind staff about the importance of patient safety and DIY a comments box to offer a valuable new channel of communication – are reinforcing standards of service quality.

We hope these stories of staff ingenuity included in our Cover Story this month will provide you with inspiration and incentive to make your own contributions to further enhancing our services – every little helps!