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Patients can simply scan their appointment slip or ID card at the Automatic Registration System installed at GOPC and SOPD to get print-out of their waiting number and consultation room number in seconds. A new queuing system is scheduled to be introduced in KWH's A&E Department at the end of 2011. A new function - "Patient Journey" will be added to explain the whole process of consultation. General Manager (Administrative Services) of KWH/WTSH Dr Steve Chan and Assistant Hospital Manager (HIRM) Mr Philip Yip represented the hospital to receive the award at The Innovations in Healthcare Management and Informatics Congress 2011 in Malaysia. The joint effort is a collaboration of the administrative services division, out-patient department, A&E, and financial services division in KWH, as well as the IT departments of KWH/ KWC and HAHO.
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Unlike traditional classroom training and development programmes, WISER consists of three components which facilitate more creativity:
Through this campaign, staff are equipped with a
new set of practical and effective skills which they can apply to
daily work. The cluster has enhanced its service performance. More
importantly, staff are more engaged in continuous quality improvement
activities.
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atients of Kwong Wah Hospital (KWH) benefit from a number of innovative IT systems which significantly reduce consultation waiting time over the past decade. The hospital was recently named "The Most Patient-Centered Hospital" at the"Healthcare IT Innovation Asia Award" for their contribution in providing better service to patients through technology.
ueen
Mary Hospital recently announced the official opening of the Francis
Y H Tien Vascular Centre on 11 July 2011. Guests of honour included
Mr and Mrs James Tien; Secretary for Food and Health Dr York Chow;
HA Chairman Mr Anthony Wu; and Cluster Chief Executive of Hong Kong
West Cluster Dr Luk Che-chung. Equipped with the latest facilities,
the new centre provides one-stop service for screening, diagnosis,
treatment, and post-operation follow-up examination. The new centre
aims to serve more than 6,000 patients and perform over 500 surgeries
every year. 
he Main Clinical Block and Trauma Centre at Prince of Wales Hospital officially opened on 28 June 2011. In his opening speech, HKSAR Chief Executive Mr Donald Tsang said, "With the new facilities, I hope the 4,000 staff in PWH will work and collaborate much better, continue to serve patients wholeheartedly, and set new standards for the medical services in Hong Kong." Equipped with advanced medical facilities, the new centre houses more than 800 beds, a comprehensive trauma and emergency centre together with an intensive care unit. The design of ICU allows natural light to fill the room, contributing to faster recovery of patients. 
hanks to a donation of HK$40 million from the Hong Kong Jockey Club Charities Trust, Hong Kong's first Endovascular and Minimal Access Operation Centre, and the Endovascular Simulation and Skills Centre in Queen Elizabeth Hospital commenced service in April this year.
he
"WISER movement in Kowloon Central Cluster" campaign won the bronze
prize in the Award for Excellence in Training and Development 2011
organised by the Hong Kong Management Association. WISER, which
is short term for "We Innovate, Services Excel Regularly", aims
to promote "lean thinking" and cultivate an innovative organisational
culture to manage the rising demand for complex medical service.
where problems are analysed and solutions worked out together through team approach 
