Promoting VMV at cluster level

he new service culture doesn't just concern me and you and everyone else who works in the HA; it also needs our support to ensure its success. So, starting from this issue, we will report on what clusters are doing to promote it.

HAHO has designed Vision Mission Values (VMV) banners and cardboard bears to encourage our colleagues to apply the new service culture in their work. These are now on display in prominent places in every hospital.

What else is going on? Let's check it out together!

Although he's a little slimmer than the original version, this cardboard bear still has a very important job: to remind our colleagues regularly about the new service culture.

In last December's "Hong Kong West Cluster-cum-Queen Mary Hospital Staff Award Presentation Ceremony 2009", the new service culture was highlighted to all staff via the "VMV Bear" keychain with its five designs. Earlier, the Cluster responded to the new service culture by making "Staying Healthy — Happy Staff" the theme of its "Staff Health Week", which was held from August to September 2009.

A series of lunchtime sharing forums with the theme of "Service Excellence — Embracing VMV" has been organised in Sandy Bay hospitals since December last year. Speakers have been invited to share their experiences of applying our four new values in the journey of providing quality service.

In 2008-09, the Cluster rolled out a "Succession Management and Development Programme". Its purpose is to provide development opportunities to experienced staff members, who will have the opportunity to be appointed as deputies to senior managers. VMV is one of the topics on the agenda at the quarterly networking meetings for participants in the Programme.

The HKWC has put up this big banner to familiarise colleagues with the new VMV.

The NTWC Cluster Human Resources Department reports that the Cluster will introduce our new service culture to all the newly-recruited colleagues attending its orientation programmes.

As we all know, "happy staff" is part of our new Vision. Some celebrity speakers were therefore invited to talk about their secrets for a happy life and career at "Embracing Change, Enriching Life", the New Territories West Cluster's Quality Conference 2009.

Mr Lam Chiu-ying, the former Director of the Hong Kong Observatory (wearing eyeglasses in the left-hand photo) and artiste Cheung Tat-ming (wearing a cap in the right-hand photo) share their secrets of happiness with NTWC colleagues.