Launching the HA's
new service culture |
| Have you noticed the five beautiful, five-foot-tall bears
who have been standing around the entrance of HAHO
recently? Who are these cute orange, red, blue, green
and white creatures? Actually, they are mascots that have
been specially designed to promote the HA's new service
culture, which was launched during a solemn ceremony
held on 20 September. Now, let's share some of that
day's joyful moments. |
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First of all, we were deeply honoured to have Professor
Chen Zhu, Minister of Health of the People's Republic of
China, as our officiating guest for the ceremony, together
with Dr York Chow, Secretary for Food and Health, and
our Chairman and Chief Executive, Mr Anthony Wu and
Mr Shane Solomon. These VIPs were joined by over 200
other participants, including staff members from our
seven hospital clusters and HAHO, community partners
and representatives from patient groups, to witness the
launch of the new era of the HA's Vision, Mission and
Values (VMV).
Speaking at the ceremony, Mr Wu noted that the HA's
old "VMV" was devised 18 years ago. "Society has
progressed and the community's expectations about
public healthcare services have changed since then.
So, the HA also has to make progress and rejuvenate its
service culture. At the same time, we should encourage
our staff to practise what we preach by incorporating
the new culture into their daily work in order to satisfy
the needs of today's patients." Mr Wu's comments
highlighted the reasons why we are renewing our
service culture.
In his speech, Professor Chen said that, despite the
community's growing demand for medical services
during the past two decades, the HA and its staff
have maintained high standards of service quality and
safety, and they have upheld their mission to safeguard
the public's health. He praised the way that the HA
has extended the focus of its services to include the
prevention of illness, enhanced health education for
patients and their families, and emphasis on the early
diagnosis and prompt treatment of diseases.
As a senior Mainland government official, Professor Chen
hoped that "exchanges and communication between
the mainland and Hong Kong can be further enhanced,
so that we can work together to build an even better
healthcare platform for our patients."
Dr Chow highlighted Hong Kong's high standards of
medical services and its outstanding public healthcare
system. All those working in it adhere to a philosophy
of "helping people who are in urgent need and danger". They are fully dedicated to serving the community with a
professional and caring attitude. The entire HA workforce
has performed excellently during major public healthcare
events, such as SARS and human swine influenza.
Last, but not least, Dr Chow expressed his hope that
our 50,000-plus staff members "will always show your
professional and team-oriented spirit, and satisfy the
needs of our patients with care and a strong sense of
mission."
Our Chief Executive, Mr Shane Solomon, expressed his
gratitude to all the HA front-line staff, executives and
Board members who had been involved in the process of
rejuvenating our VMV, and, of course, the VMV Working
Group. Hundreds of our colleagues have contributed
their collective wisdom to its contents. "Now, let's work
together to bring it alive and entrench it!" he declared. |
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| The Smart Patient Website |
The ceremony also marked the launch of the Smart
Patient Website (www.smartpatient.ha.org.hk).
Coordinated by Health InfoWorld, this one-stop patient information website provides comprehensive patient-related
and disease-based information to patients.  |
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