Patient Relations Office
Welcome to the Patient Relations Office. Please note the following information about our service:
- This office handles patients' requests for assistance, feedback or complaints regarding the hospital services. On receipt of a case, we will provide appropriate advice or assistance. We may liaise with the department head or staff concerned to follow up the subject and reply to you if necessary.
- We also welcome your appreciation to our service and will convey your positive feedback to the staff and department concerned.
- Our service hours are from 9:00a.m.-1:00p.m. and 2:00p.m.-5:30p.m. on Monday to Friday. We are closed on Saturdays and public holidays. You can contact us in person, by mail, fax, phone or e-mail.
Address: Rm. 43066A, 2/F, Old Block, Prince of Wales Hospital, 30-32 Ngan Shing Street, Sha Tin, N.T. Tel. no.: 3505 2433 Fax no.: 3505 4696 E-mail address: pwh_enquiry@ha.org.hk
- With reference to the Hospital Authority complaint handling guidelines, the approximate time required for handling a case is as follows:
General feedback or complaints Within 6 weeks Complex complaints (e.g. cases involve multiple departments or hospitals) Within 3 months
- If the case involves a patient's personal information, we will relay the investigation result to the patient directly for protection of personal privacy. The information can only be disclosed when the patient's consent is obtained.
- The HA operates a two-tier system in handling patient and public complaints. If the complainant is not satisfied with the hospitalˇ¦s outcome of investigation, he/she may consider contacting the HA Head Office or the Authorityˇ¦s Public Complaints Committee for appeal:
Address: Hospital Authority Building
147B Argyle Street, KowloonTel. no.: 2300 7125 (Public Complaint Hotline)
2300 6748 (Public Complaints Committee)
- List of Patient Groups in the Prince of Wales Hospital