Patients' Charter
Part I ¡V Patients' Rights
Right to Medical Treatment
- To receive medical advice and treatment which fully meets currently accepted standards of care and quality
Right to Information
- About what health care services are available, and what charges are involved
- Be given a clear description of medical condition, with diagnosis, prognosis and treatment proposed including risks and alternatives
- To know the names of medication to be prescribed, its actions and potential side-effects
- Access to medical information relating to condition and treatment
Right to Choices
- To accept or refuse any medication, investigation or treatment, and be informed of likely consequences
- To choose whether to take part in medical research programs
- To seek a second medical opinion
- To have privacy, dignity, religious and cultural beliefs respected
- To have information relating to medical condition kept confidential
- To make a complaint through channels provided by HA, and to have any complaint dealt with promptly and fairly
Patients' Charter -
Part II ¡V Patients Responsibilities
A patient should:
- Give health care providers as much information as possible about present health, past illness, any allergies and other relevant details
- Show consideration for rights of other patients and health care providers, by following hospital rules on patient conduct
- Follow prescribed and agreed treatment plan, and conscientiously comply with instructions given
- Keep appointment made, or notify hospital/clinic as early as possible if unable to do so
- Should not ask health care providers to provide incorrect information, receipts or certificates
- Should not waste medical resources