Frequently Asked Questions

Most Common

	General
	General Q1. What is HA Go Q2. What information can I see in HA Go? Q3. Who can register for HA Go ? Device Q4. Which mobile phone models support HA Go? Q5. I do not receive any notifications from HA Go. What should I do?

Registration

Join HA Go

Verification

Personal information

Q1.

I have input my correct identity information. Why HA Go does not allow me to proceed with registration?
Q1.

I have input my correct identity information. Why HA Go does not allow me to proceed with registration?
Q1.

I do not have any email address, can I still register for HA Go?
Q1.

I do not have any email address, can I use other's email address for registering HA Go account?

Account

Join HA Go

Personal information

Carer

Join HA Go

Personal information

Personal information

Minors

Register for my child

Access to health records

My Appointment

General

Mobile Registration / Payment Service

Apply for Appointment Rescheduling

Book GOPC

Book GOPC

BookHA(Book SOPC)

General

Q1.
Can I book appointment for new case via HA Go?

Application

Payment

Payment

Receipt and Refund

Bill Enquiry

Q1.
When can bill enquiry be dated back to?

	Medication
	General Q1. How can I be benefited using this Medication app? Q1. Can I view all of my drug records from Hospital Authority (HA)? Q1. I have a self-financed/ private drug, how can I put it in the Medication app? Q1. Can HA doctor view my self-financed/ private drug I added in the Medication app? Q1. Can I view the drug prescribed by my private doctor?

	Allergy
	General Q1. Can I view my allergy records kept by private hospitals and clinics?

	Rehab
	General Q1. Where can I find the Rehabilitation App in HA Go? Q1. How can I access the training from the Rehabilitation App?

	EasyQ
	General Q1. Can I check the Specialist Outpatient Clinic’s queuing information in real time via HA Go?

TeleHealth

General

Preparation

On the appointment date

Payment

Q1.
Can I attend video consultation via "HA Go TeleHealth"?

	Hospital Visit
	General Q1. Can visitor fill the information in Hospital Visit before paying a visit to hospital? Q2. Can the QR code generated in Hospital Visit be reused?

	Wifi
	General Q1. Q1 ans Q2. Q2 ans Q3. Q3 ans Q4. Q4 ans Q5. Q5 ans Q6. Q6 ans General Q1. Q1 ans Q2. Q2 ans Q3. Q3 ans Q4. Q4 ans

Registration

Email

Q1.I do not receive any notifications from HA Go. What should I do?

Please turn on the notification settings on your mobile phone.

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HA Go Health in Your Hand

關於HA Go

HA Go

HA Go 的好處

私隱及保安

資料審核和加密

病人身份認證

病人

登記

帳戶及登記 - 常見問答

啟動

啟動我的HA Go

照顧者

甚麼是照顧者？

如何邀請照顧者？

Ha Go 單元

預約普通科門診

預約通(預約專科新症)

醫管局與你

智友站網頁

常見問題

預約普通科門診

預約通(預約專科新症)

HA Go 何謂HA Go? HA Go 的好處推行推行

私隱及保安資料審核和加密病人身份認證

登記 18歲或以上 16歲以下帳戶及登記 - 常見問答

啟動啟動我的HA Go anywhere

甚麼是照顧者？如何邀請照顧者？相關功能

HA Go 預約紀錄預約通(預約專科新症) 預約通(預約專科新症) 繳費藥物過敏反應康復排隊易遙距醫療醫管局與你智友站網頁攜手抗疫高峰在線醫院探訪 HAGo Wi-Fi 訊息中心

一般登記帳戶登記照顧者我的子女預約紀錄預約普通科門診預約通(預約專科新症) 繳費服務藥物過敏反應康復排隊易遙距醫療醫院探訪 wifi

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Privacy Policy | Linking Policy |

Disclaimer | Terms of Use Notice

©2019 Hospital Authority All Rights Reserved