he task of the team was to replace HA's key finance, procurement and payroll systems. The scale, three-year duration, and the fact that all clusters would be affected, made it a complex, high-risk undertaking.

Despite many reported failures elsewhere, the team succeeded thanks to a massive joint effort of more than 50 contributing members and hundreds more, including front-line colleagues, and Oracle, the external partner.

The most outstanding achievement, however, was undoubtedly the teamwork, which required coordination, togetherness and sheer dedication to deliver.

The new systems provide a foundation for better working practices and increased future automation, with a far-reaching impact in terms of relationships. The cohesiveness, understanding and trust fostered between departments and across clusters has significantly improved communication to enhance daily operations and teamwork on future initiatives.

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