So far yet so close
For generations, we have been used to visiting hospitals or clinics in person to register, have our blood pressure taken, see a doctor, and collect our prescriptions and medications. With the epidemic, the conventional patient journey has taken a new direction and given the Hospital Authority (HA) an opportunity to close the distance between patients and doctors. For the first time, tele-consultations are being provided to maintain social distancing and healthcare, both for COVID-19 cases and for specialist outpatient treatment. Designated Clinics now offer one-stop services with medication delivered to patients’ homes. This new service model reshapes the patient journey, reducing the flow of patients in clinics and hospitals while enhancing patient well-being. Even though they do not see the doctor face-to-face, patients receive speedy and appropriate treatment. Patients and doctors may be physically apart, but advances in technology bring them closer than ever.
We cover those changes of direction in this edition of HASLink, along with some of the small but thoughtful measures taken to give a better service to patients and ensure that they are cared for as well as possible. Though they are not earth-shattering measures.
It is not only frontline employees who make these changes possible but also the support teams behind the scenes whose support is invaluable in making treatment more convenient and enhancing the patient experience. Their diligence and dedication reflect the HA’s commitment to people-centred care.
We cover those changes of direction in this edition of HASLink, along with some of the small but thoughtful measures taken to give a better service to patients and ensure that they are cared for as well as possible. Though they are not earth-shattering measures.
It is not only frontline employees who make these changes possible but also the support teams behind the scenes whose support is invaluable in making treatment more convenient and enhancing the patient experience. Their diligence and dedication reflect the HA’s commitment to people-centred care.