Appointment Booking

Appointments can be made by the patients or their relatives in person, with a valid doctor’s referral letter; the patient’s identity card or copy, or a child patient’s birth certificate or copy; and proof of the patient’s residential address, such as water or electricity bill. As each clinic may have different requirements regarding the valid period of doctor’s referral letter, please refer to the information sheets of the respective clinic or ask the staff concerned for details. 

On the first attendance at each clinic, please present the original copy of your identification document to facilitate payment procedure. 

For inpatients discharged from our hospital, if a follow-up appointment is required, ward staff will book the appointment for the patients. If consultation in another specialty is required, please bring the doctor’s referral and your identification documents or their photocopies to the clinic concerned to book the appointment. Appointment can also be made by the patient’s relatives. Child patients should bring their birth certificates or their photocopies. 

Patients who have attended any specialist clinic in our hospital before should also bring their old consultation card or appointment slip. 

Office Hours

Opening hours of most clinics: 9am to 1pm; and 2pm to 5pm Monday to Friday; closed on Saturdays, Sundays and public holidays. 

Opening hours of Audiology Clinic: 8:30am to 1pm and 2pm to 5:30pm on Mondays; 8:30am to 1pm and 2pm to 5:15pm Tuesday to Friday; closed on Saturdays, Sundays and public holidays.

Consultation Procedures

Patients should attend the clinic according to the scheduled date and time, bringing along their appointment slip and other related documents, such as consultation card, ID card, children’s birth certificate, and proof of residential address, such as water or electricity bill. Please go to the Shroff on G/F, North Wing of Li Ka Shing Specialist Outpatient Clinic for payment. 

Civil servants, retired civil servants and their eligible family members, HA staff, retired HA staff and their eligible family members must declare their eligibility for medical benefits. 

The shroff on G/F of North Wing of the Li Ka Shing Specialist Outpatient Clinic is open from 8am to 4:45pm from Monday to Friday and closed on Saturdays, Sundays and public holidays. You can use EPS to pay the $60 fees for each subsequent appointment. 

After payment, go to the clinic concerned and hand in the appointment slip, consultation card and relevant documents, then wait at the lobby. The time specified on the appointment slip is your registration time, not consultation time. Please arrive at the clinic 15 minutes before the registration time.

If follow-up consultation is required, please bring the appointment slip to the clinic concerned to arrange for the next appointment. Please collect a new appointment slip afterwards. 

If drugs have been prescribed, please pay first at the shroff on G/F, South Wing and then submit the prescription form to the pharmacy. The pharmacy shroff on G/F of South Wing of the Li Ka Shing Specialist Outpatient Clinic is open from 9am to 6pm from Monday to Friday, and closed on Saturdays, Sundays and public holidays. 

If X-ray examination, electrocardiographic examination, lung and cardio function test, endoscopic examination, physiotherapy or interview with dietitian is required, please go to the department concerned for arrangement.

Non Emergency Ambulance Transfer Service

Non Emergency Ambulance Transfer Service can be arranged in advance for eligible patients. Please inform our staff when making the consultation appointment. Due to limited quota, our staff would try to provide the service as far as possible according to service criteria. 

For cancellation of booking or enquiries, please call the control centre at 2636 7700.

Arrangement under Typhoon Signal No. 8 or Black Rainstorm Signal

When black rainstorm warning signal or typhoon signal number 8 or above is hoisted, all clinics will be closed. Please follow the instructions of the clinic concerned for rearrangement of appointment.

Cancel or Change Appointment

Please attend the clinic according to the scheduled date and time. If you are unable to do so, please arrange for re-booking as soon as possible. Different clinics may have different appointment changing procedures. Please refer to the respective information sheets or ask the staff concerned for details.  

If you wish to advance the scheduled appointment, please submit a new doctor’s referral letter for the clinic’s consideration. If the appointment has been rescheduled, the old appointment in the same sub-specialty will be automatically deleted from the computer record.

Medication Problems

Follow the instructions on the drug label when taking and storing medications. 

If you encounter shortage of drugs, please bring the containers back to our pharmacy for enquiries and come to the clinic to seek advice. 

If you feel unwell after taking the drugs, please bring the drugs and the containers to any nearby clinic and seek consultation. In case of emergencies, attend the Accident and Emergency Department. You may also come to our clinic to seek advice.