Specialist Outpatient Clinics Patient’s Points to Note
Medicine, Surgery, Orthopaedics &Traumatology, Paediatrics & Adolescent Medicine, Gynaecology, Ear Nose & Throat (ENT) & Ophthalmology & Visual Sciences (EYE)
SOPC Appointment
| Address | G/F, Block B, Alice Ho Miu Ling Nethersole Hospital, 11 Chuen On Road, Tai Po, NT |
| Office Hours | Monday to Friday: 9 a.m. to 5 p.m. |
New Case Appointment Booking
New patients or their relatives could make appointment in person at our SOP Appointment (Block B, G/F) by presenting the following documents:
1. HK Identity Card (or a valid identity document) 2. Referral letter from a local registered medical practitioner issued in the last three months 3. Residential address information (issued in the last 6 months)
New patients or their relatives could also fax the above-mentioned documents with contact numbers to 2667 2073 for booking new case appointment.
As of December 2019, new case booking can be made through “BookHA(Book SOPC)” feature of smartphone mobile application “HA Go”.
Old Case Appointment Booking
Doctor will arrange the next follow-up appointment for patient after each consultation. Otherwise, patient or their relatives should bring their appointment slip to the SOP Appointment to book the next appointment. Please check the sub-specialty and the appointment date printed on the new appointment slip.
Patients who fail to make a follow-up appointment after consultation can book another appointment within 1 year from the last consultation date. Otherwise, a fresh doctor’s referral letter should be produced for scheduling a new appointment.
Change or Cancel Appointment
| Specialist Outpatient Clinic | Telephone Hotline |
|---|---|
| Medical / Surgical / Orthopaedics / Paediatrics | 2689 2974 |
| Ophthalmology & Visual Sciences (EYE) | 2689 2398 |
| Ear, Nose & Throat (ENT) | 2689 2895 |
| Gynaecology | 2689 2399 |
Patients can reschedule another appointment within 1 year from the original appointment date. Otherwise, a fresh doctor’s referral letter should be produced for scheduling a new appointment.
Default Appointment
Patient who misses the appointment can reschedule another appointment within 1 year from the original appointment date. Otherwise, a fresh doctor’s referral letter should be produced for scheduling a new appointment.
On Day of Consultation
Patient should return to the hospital for Specialist Outpatient Clinic according to the scheduled date and time on the Appointment Slip. Patient should first settle payment at Shroff (Block A, G/F) or Self-service Kiosks (Block B, G/F & 1/F) and then proceed to respective clinics for registration.
Patient must present valid HKID Card or Birth Certificate (for children under 11 years old) for verification of patient identity. Patient should also produce other supporting documents (e.g. CSSA certificate) for fee waiving. “Non-entitled Person’ (NEP) charges may apply to patient who fails to present valid ID documents. No retrospective refund will be accepted.
New case patient should bring along the referral letter for first attendance.
Medication Problems
Follow the instruction on the drug label when taking and storing medications.
If you encounter shortage of drugs, please bring the containers back to our pharmacy for enquiries or call the clinic to seek advice.
If you feel unwell after taking the drugs, please bring the drugs and the containers to any nearby clinic and seek consultation. In case of emergencies, attend the Accident and Emergency Department. You may also call or come to the clinic to seek advice.
Non-Emergency Ambulance Transfer Service
Patients who wish to use the service can inform staff of the specialist outpatient clinic or ward. Those who have been assessed by healthcare staff as meeting the service criteria would be provided transfer between their residence and the hospital at no charge.
Arrangement under Typhoon Signal No.8 or Black Rainstorm Signal
Upon hoisting of the Tropical Cyclone Warning Signal No. 8 (or above) or Black Rainstorm Warning Signal, Specialist Outpatient Clinics will be closed. Another appointment will be arranged be respective clinics and patient will be notified the new appointment date as soon as possible.
Last updated on 1 March 2023